Frequently asked questions
Clear answers before you place your order.
Find quick answers about languages, document types, pricing, certified translation, USCIS requirements, delivery, notarization and website or business translation.
Start here
Start with the page closest to your document or question.
Languages, Documents and Use Cases
What languages do you translate?
TranslateDay handles document translation in any language pair. If your language is not listed on a specific service page, you can still upload the document, choose the source and target languages and confirm the details before payment.
Do you only translate documents for USCIS?
No. USCIS translation is a common use case, but we also translate documents for legal, academic, financial, business, medical, personal and administrative use.
What types of documents can you translate?
We translate birth certificates, marriage certificates, divorce decrees, passports, bank statements, tax documents, transcripts, diplomas, police records, medical records, legal documents, business licenses, contracts, technical files and many other document types. If your document is not listed, use the upload page and add a note.
Can you translate from English into another language?
Yes. Many official U.S. workflows require translation into English, but we can also translate from English into another language. Choose the correct source and target languages when ordering.
Do you translate websites and business content?
Yes. We can help with website content, business documents, marketing files, technical content and general translation needs. For small files, you can start from the upload page. For a full website or larger business project, contact us with the scope so we can guide the next step.
How should I choose a certified translation service?
Compare the essentials before you pay: whether the service includes a signed certification statement, supports your exact language pair and document type, shows the total price clearly, provides visible customer proof and can deliver the format the receiving authority expects. TranslateDay is built around those checks: any language pair, clear per-page pricing, certified translation, digital delivery and Rated 4.9/5 on Trustpilot from 186 reviews.
Ordering and Pricing
How much does a certified translation cost?
Standard pricing starts at $23 per page, with automatic volume pricing at $21/page for 5-10 pages and $19/page for 11+ pages. For TranslateDay, a standard page means 250 words or fewer, one-sided, in letter or A4 size or smaller. The total can also change with longer pages, rush requirements, notarization or unusually complex formatting. See the pricing page for the full breakdown.
What files can I upload?
You can upload PDFs, DOCX files, images from a phone, scans and most common document formats as long as the content is readable. You can also include multiple files in the same order through the upload page.
How do I place an order?
Go to the order page, upload your files, leave your contact details and continue to checkout. You do not need to create a dashboard account before ordering.
Can I add notes or special instructions?
Yes. The upload form has an additional information field where you can explain the purpose of the translation, target organization or any specific request, including USCIS, school or court context.
Do I need to create an account before ordering?
No. Orders are placed directly through the upload page. After the order is placed, your dashboard remains available for delivery access, messages and order history.
Do you translate passports, bank statements, driving licenses and civil records?
Yes. You can order those directly on the pages for passport translation, bank statement translation, driving license translation, death certificate translation, divorce decree translation and police clearance certificate translation.
Turnaround and Delivery
How fast can you deliver?
Many 1 to 3 page orders are delivered within 24 hours. Longer or more complex documents may take more time depending on formatting, handwriting and language pair. If timing matters, see the urgent translation guide before ordering.
Can I request urgent delivery?
Yes. If your deadline is tight, contact us before or right after ordering so we can confirm the fastest available turnaround for your file set.
How will I receive the translation?
Standard delivery is by email. This is the fastest option for official submissions that accept digital files or printed copies from the PDF we send. After ordering, the dashboard also stays available for delivery access, messages and order history.
Certified Translation and USCIS
What is a certified translation?
A certified translation is a complete translation delivered with a signed certification statement confirming that the translation is complete and accurate to the best of the translator’s knowledge.
Do I need a certified translation for USCIS?
USCIS requires a full English translation for documents in another language, plus certification from the translator that the translation is complete, accurate and that the translator is competent to translate. See the USCIS requirements page for the core rule.
Do you provide notarization?
Notarization is not included by default. If you need it, ask us before checkout so we can confirm the extra process and whether it applies to your case. You can also read the certified vs notarized guide first.
Can I translate my own documents for USCIS?
You should follow the specific form instructions and use a competent translator who can certify the translation. If the translation is important to your filing, it is safer to use a professional service built for official document use.
What if my USCIS file includes a passport, bank statement or driving license?
That is common. The fastest route is to use the document-specific pages for passport translation, bank statement translation and driving license translation, then upload the full file set through the order page.
Support and Security
Is my document handled securely?
Documents are uploaded through the online order form and handled as part of the translation workflow. Avoid sending unclear or partial files so we can process the document set correctly from the start.
What if I need help before ordering?
Call us using the phone numbers shown on the site or leave a note with your order. We answer pre-order questions in English and Spanish.
Still unsure?
You can upload the files now and add the details in the notes field.
No dashboard setup is needed before checkout. Upload the files, tell us anything important in the notes field, and your dashboard stays available after the order for delivery, messages and history.