Frequently asked questions
Answers that remove friction before checkout.
Everything here is written to help users understand pricing, certified translation, USCIS requirements, delivery and notarization without bouncing around the site.
Ordering and Pricing
How much does a certified translation cost?
Standard pricing starts at $23 per page. For TranslateDay, a standard page means 250 words or fewer, one-sided, in letter or A4 size or smaller.
What files can I upload?
You can upload PDFs, DOCX files, images from a phone, scans and most common document formats as long as the content is readable.
How do I place an order?
Go to the order page, upload your files, leave your contact details and continue to checkout.
Can I add notes or special instructions?
Yes. The upload form has an additional information field where you can explain the purpose of the translation, target organization or any specific request.
Turnaround and Delivery
How fast can you deliver?
Many 1 to 3 page orders are delivered within 24 hours. Longer or more complex documents may take more time depending on formatting, handwriting and language pair.
Can I request urgent delivery?
Yes. If your deadline is tight, contact us before or right after ordering so we can confirm the fastest available turnaround for your file set.
How will I receive the translation?
Standard delivery is by email. This is the fastest option for official submissions that accept digital files or printed copies from the PDF we send.
Certified Translation and USCIS
What is a certified translation?
A certified translation is a complete translation delivered with a signed certification statement confirming that the translation is complete and accurate to the best of the translator’s knowledge.
Do I need a certified translation for USCIS?
USCIS requires a full English translation for documents in another language, plus certification from the translator that the translation is complete, accurate and that the translator is competent to translate.
Do you provide notarization?
Notarization is not included by default. If you need it, ask us before checkout so we can confirm the extra process and whether it applies to your case.
Can I translate my own documents for USCIS?
You should follow the specific form instructions and use a competent translator who can certify the translation. If the translation is important to your filing, it is safer to use a professional service built for official document use.
Support and Security
Is my document handled securely?
Documents are uploaded through the online order form and handled as part of the translation workflow. Avoid sending unclear or partial files so we can process the document set correctly from the start.
What if I need help before ordering?
Call us using the phone numbers shown on the site or leave a note with your order. We answer pre-order questions in English and Spanish.
Still unsure?
Upload the files and leave your notes with the order.
If there is anything unusual about the document, tell us in the order form so we can handle it from the start.