October 6, 2015

Frequently Asked Questions




What languages do you translate?
TranslateDay translates documents in many languages, including English, French, Spanish, Portuguese, Italian and German.
What documents can you translate?
We translate documents, such as transcripts, press releases, birth certificates, and other legal papers.
What’s a certified translation?
A certified translation is one which uses our corporate letterhead and has a statement of certification in PDF format.
How does the translation process work?
As you place your order, your documents will then be translated and reviewed by a translator in the language you have chosen. After its completion, the document is proof-read by another translator to check the quality. Once everything is polished, you will receive a link to the translated document through an email.
When is the best time to reach you?
We are available from Monday – Friday. If in case you have inquiries or concerns during weekends, please feel free to leave us a message and we will reply the soonest time we can.
What if I’m not happy with the translation, can you revise it?
Of course, we can. Your documents are entitled up to the maximum of 3 revisions. Just send the files back to us and we’ll be more than happy to modify them for you.
How long does translation take?
The speed of the translation process largely depends on the language, volume, and complexity of the document. For a simple 1-2 pages document, it will take up to 24 hours.
How do you translate documents so quickly?
We understand the urgency of the clients’ documents. Thus, we keep up with the demand by hiring the translators who can effectively handle both speed and quality altogether.
How do you keep my information secured?
The documents are sent through a 128-bit SSL encryption. This is the highest point of security. We also never hold your billing information. For total safe-keeping, they’re directly sent to our bank. We also do not share any of your personal information or documents with any entity outside TranslateDay. Your documents can only be seen by the verified specialists that have signed legal confidentiality agreements. Check our privacy policy to further learn about how we handle your personal information and security. (Privacy Policy)
Do you have offices in my location?
TranslateDay is an internet-based agency. Thus, all orders are to be processed online. To maintain low operating costs, we do not do in-person consultations, establish public satellite offices, or accept any documents in person.
Since you are only available during weekdays, what if I happen to place the order on a weekend?
Have no worries, as we will still process the transaction for you. You will just have to allow us 24 – 48 hours to get it done.


How much does it cost?
To get certified translations, the price depends on the page count to be translated. Our rate is $23.00 per page. A page has 250 words or less, one-sided, and letter size (8.5”x11”) or A4 dimensions or smaller. An excess of 250 words per page is considered an additional page and is priced accordingly following the same rate of $23.00 for every 250 words.
How can I pay?
For now, we are using Paypal as our payment method. Payment is made as the order is placed. Paypal is highly secured payment method, so there is nothing to worry.
How do I get started?
Go to our pricing page and upload your document. Settle your payment via Paypal and you will receive a confirmation email after that.
What is your money back guarantee?
If you’re not happy, we will give your money back. Big word! Yes, But we stand by it.
We provide 100% money back guarantee. However, they should at least fall under these circumstances:

  • TranslateDay fails to finish translating the documents within its respective timeframe.
  • TranslateDay completely mistranslated the documents even if has been revised thrice.
  • If the refund was requested within 10 days after purchase.
Can I cancel my transaction?
Yes, you can if your purchase hasn’t been started yet. You can coordinate with our Customer Service regarding the status of your order. If you have a change of heart and would like to change the document you initially submitted, please let us know immediately as we only have a 12-hour turnaround process for such request.



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